FAQs & Shipping

cup of tea

Here are Tea2’s answers to the frequently asked questions.

What makes Tea2's tea unique?

Our teas are single-origin, handcrafted and fresh from the tea farms in Taiwan. We offer only pure teas, such as oolong tea, green tea, and black tea. We like to keep it simple and let the natural flavors of the tea speak for themselves. We are committed to using only fine teas and all-natural ingredients.

What's Taiwan High Mountain Tea? And what's so special about it?

Taiwan High Mountain Tea refers to teas that are grown on mountains at the farming elevation of 1000 meters above sea level, particularly oolong tea. High mountains are widely distributed throughout Taiwan. Well-known alpine tea growing regions include Alishan(Mt. Ali), Shanlinxi, and Li Shan.

What's so special about Taiwan High Mountain Tea?

The answer lies in what they say in Chinese ‘Feng Tu’(not to be confused with Feng Shui), which loosely translated means 'wind' and 'soil'. The terroir in the high mountains provides a perfect natural environment for growing tea.

Teas planted in high mountains have a completely different taste. They are flavorful, complex, rich and low in Catechin, which makes the tea taste sweet and silky smooth. They can be brewed many times and each steep can infuse different layers of taste.


Refunds & Exchanges

We pride ourselves on quality and premium products and customer satisfaction is very important to us. If your order is either incorrect or damaged, please contact us at info@itaiwantea.com within 7 days of receipt for a refund*. Once we receive the returned item(s) the charges will be credited to you. Please specify your problem and include the following information in the email you send us:

  1. Your order number
  2. Your name/Your account name
  3. Your order information, i.e., the name of the product, the date of purchase

*Please note that used, opened, and/or final sale items cannot be returned.

Shipping Information

Once your order and payment are confirmed, your order will be mailed off as soon as possible. All packages are shipped via U.S. Postal Service. Note that all packages are mailed out by First Class Mail unless otherwise requested.

Rush orders are surely possible, however, an extra shipping fee will be charged, please write to us to inquire the shipping rate prior to ordering. Rush orders are mailed out by Priority Mail Service provided by U.S. Postal Service.

For Delivery Times, please refer to the Delivery Times section.

Shipping Rate
Orders Ship To Cost
$1- $15 United States $3
$15 and up United States Free Shipping
$1+ Everywhere Else $8

SHIPPING NOTE: 

For multiple purchases, shipping will by default be calculated as if each package were to be sent in separate boxes. You may contact us to adjust the shipping cost for larger quantity orders. If the shipping cost exceeds the actual cost of packing materials, extra cost will be refunded to the customer within 7 days of purchase. 

Delivery Times

Shipping Method

Estimated Shipping Speed

USPS Priority Mail Express

1-2 business days

USPS Priority Mail

1-3 business days

USPS First Class Mail

2-5 business days

Orders are shipped from the U.S.A., so please allow 2 weeks for international orders.

Everything Else
How can I provide feedback?

Have a suggestion or feedback? Please use the contact form on the Contact Us page or send us an email to teasquaredshop@gmail.com to let us know how we're doing!

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