FAQ

SHIPPING & RETURN

We currently ship to the entire United States, Canada, and all US territories around the world, including Puerto Rico, Guam, the US Virgin Islands, along with Hawaii & Alaska. However, customers from those regions may experience slightly longer delivery times.

Once your order and payment are confirmed, your order will be shipped out as soon as possible. All packages are shipped via U.S. Postal Service and by First Class Mail unless otherwise requested.

First Class Shipping usually takes between 2-5 business days. Rush orders are surely possible, however, an extra shipping fee will be charged, please email us to inquire the shipping rate prior to ordering. Rush orders are mailed out by Priority Mail Service provided by U.S. Postal Service.

Delivery Times

Shipping Method

Estimated Shipping Speed

USPS Priority Mail Express

1-2 business days

USPS Priority Mail

1-3 business days

USPS First Class Mail

2-5 business days

Orders are shipped from the U.S.A., so please allow 2 weeks for international orders.

Within the United States, we offer free shipping on any order over $15. However, we do not offer free shipping in Canada.

We try to fulfill and get your order to your hand as soon as possible, hence it can be tricky for us to add/remove items to your order or prevent a package from shipping. Because of this, we recommend that you reach out to us as soon as you realize that something may be wrong with your order. We will do our best to get your request taken cared of.

We pride ourselves on quality and premium products and customer satisfaction is very important to us. If your order is either incorrect or damaged, please contact us at teasquaredshop@gmail.com within 30 days of receipt for a full refund*. Once we receive the returned item(s) the charges will be credited to you. Please specify your problem and include the following information in the email you send us:

  1. Your order number
  2. Your name/Your account name
  3. Your order information, i.e., the name of the product, the date of purchase

*Please note that used, opened, and/or final sale items cannot be returned.

OUR TEA

Our teas are single-origin, handcrafted and fresh from the tea farms in Taiwan. We offer only pure teas, such as oolong tea, green tea, and black tea. We like to keep it simple and let the natural flavors of the tea speak for themselves. We are committed to using only fine teas and all-natural ingredients.

Taiwan High Mountain Tea refers to teas that are grown on mountains at the farming elevation of 1000 meters above sea level, particularly oolong tea. High mountains are widely distributed throughout Taiwan. Well-known alpine tea growing regions include Alishan(Mt. Ali), Shanlinxi, and Li Shan.

As far as what's so special about Taiwan high mountain tea, the answer lies in what they say in Chinese ‘Feng Tu’(not to be confused with Feng Shui), which loosely translated means 'wind' and 'soil'. The terroir in the high mountains provides a perfect natural environment for growing tea.

Teas planted in high mountains have a completely different taste. They are flavorful, complex, rich and low in Catechin, which makes the tea taste sweet and silky smooth. They can be brewed many times and each steep can infuse different layers of taste.

We take our tea as serious as you do, especially when it comes to quality and sustainability. All of our teas are certified pesiticide free. Specifically, they were tested by an independent organization SGS to ensure that there's no pesticide residue. Our producers work hard to provide a healthy growing environment for their tea plantations by following all protocols and systems required to maintain this certification.

EVERYTHING ELSE

Have a suggestion or feedback? Please use the contact form on the Contact Us page or send us an email at teasquaredshop@gmail.com to let us know how we're doing!

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